Cards Return to set Details

term

(p.179)__________ is the art of utilizing business resources to attain goals in ~ work.

You are watching: As firms make greater use of empowerment and teams, managers will find that they:

A.Socialization B.Justification C.Preparation D.Management

Definition

D.Management

Term

(p.178)Management is more progressive today. There is much more emphasis on: A.individual work-related that have the right to be effectively measured. B.working in teams. C.striving to eliminate the control function of management. D.placing better reliance top top the federal government for financing.

Definition

B.working in teams.

Term

(p.178)One that the difficulties facing today\"s managers is to: A.deal through a workforce that is much less educated and also less self-directed 보다 in the past. B.find means to encourage conformity instead of diversity. C.work through a much more educated workforce. D.cope with the sudden and unexpected slowdown in the pace of innovation and change.

Definition

C.work with a more educated workforce.

Term

(p.178)Today\"s gradual managers: A.prefer to use the autocratic layout of leadership. B.emphasize teamwork and also cooperation quite than discipline and order-giving. C.face fewer challenges and also problems than managers in the past. D.can count on a much greater level the worker commitment to the organization than in the past.

Definition

B.emphasize teamwork and cooperation quite than discipline and order-giving.

Term

(p.178)Which that the adhering to statements comparing today\"s workers v those from previously eras is many accurate? compared to earlier workers, today\"s employee are: A.more loyal to the firm. B.less educated and less self-directed. C.more ready to leaving the firm to seek much better opportunities. D.more most likely to need straight guidance and direction from their managers.

Definition

C.more willing to leave the firm come seek far better opportunities.

Term

(p.178)The revolution in administration that is currently underway says that the most effective managers the the future will: A.be really strict in their treatment of workers. B.emphasize individual initiative rather than teamwork. C.specialize in performing one of the four management functions. D.emphasize team work.

Definition

D.emphasize team work.

Term

(p.178)How are managers today various from managers in the past? A.Managers now are an ext likely to reprimand employees B.Managers in the previous would usage praise and also gentle proposal C.Managers in the previous were less loyal to your employer D.Managers this particular day emphasize teamwork

Definition

D.Managers today emphasize teamwork

Term

(p.180)Which that the following statements has resulted in changes in the duty of management? A.Most workers this particular day show small initiative or creativity, so managers must spend much more time directing their initiatives B.The marketplace is coming to be global, which boosts both competition and also opportunities because that cooperation and also integration C.Firms are recognizing the their workforces room too diverse, so managers must find ways to reduce diversity there is no violating commonwealth laws against discrimination D.The desire to encourage participation has brought about larger, more cumbersome institutions with too many workers

Definition

B.The marketplace is coming to be global, which rises both competition and also opportunities for cooperation and integration

Term

(p.179)One the the four primary functions of management is: A.controlling. B.marketing. C.financing. D.designing.

Definition

A.controlling.

Term

(p.179)The management role concerned v anticipating future trends and also determining the finest strategies to accomplish an organization\"s goals and objectives is known as: A.directing. B.leadership. C.planning. D.forecasting.

Definition

C.planning.

Term

(p.180)According to the \"Reaching past Our Borders\" crate in chapter 7, Jack Welch, previous CEO of general Electric, stated the vital problem companies confront in addressing methods for in the global market is: A.the lack of engineer and scientists in the worldwide market. B.the lack of assistance from the U.S. Government for worldwide expansion. C.the lack of expert managers at all levels to operation operations. D.the lack of production capacity to keep up with worldwide demand.

Definition

C.the absence of expert managers at all levels to operation operations.

Term

(p.180)When supervisors work on producing conditions and systems to ensure the everything and everyone works with each other to achieve the organization\"s goals, they are connected in the __________ role of management. A.controlling B.leading C.planning D.organizing

Definition

D.organizing

Term

(p.181)__________ is the management role that involves determining even if it is an company is progressing toward that is goals, profitable employees because that doing a great job, and also taking corrective action when they space not. A.Organizing B.Controlling C.Leading D.Officiating

Definition

B.Controlling

Term

(p.179)___________ is the management duty that involves setup goals, strategies, and also tactics because that achieving the organization\"s goals and objectives. A.Forecasting B.Planning C.Conceptualizing D.Controlling

Definition

B.Planning

Term

(p.180)___________ is the management function of developing a vision for the organization and also guiding, training, coaching, and motivating employee to help attain the goals and objectives that the organization. A.Organizing B.Controlling C.Leading D.Officiating

Definition

C.Leading

Term

(p.180)Which the the complying with goals finest describes today\"s watch of the organizing function? organizing today concentrates on: A.achieving combined opinions indigenous a diversified workforce. B.designing the organization around the customer. C.simplifying the procedure of measure up outcomes regarded performance standards. D.developing the most effective strategic plans for the firm.

Definition

B.designing the organization approximately the customer.

Term

(p.181)When managers recognize that an organization is not making adequate progress toward achieving the goals and objectives and they construct corrective measures, castle are connected in: A.controlling. B.planning. C.directing. D.accounting.

Definition

A.controlling.

Term

(p.179)When managers recognize a sector trend that argues a new opportunity and also then devise a strategy to seek this new opportunity, they are affiliated in the role of: A.controlling. B.planning. C.leading. D.organizing.

Definition

B.planning.

Term

(p.180)Which the the following activities would it is in a part of the leading duty of management? A.Devising a brand-new strategic plan to go into a new foreign market currently dominated through a contending firm B.Recruiting qualified workers to sign up with the organization and also assigning them to their proper position C.Examining a gaue won report to view whether the firm\"s profits are improving and also taking corrective activity if they space not D.Training and coaching employees to help them recognize their job and perform the effectively

Definition

D.Training and coaching employees to assist them know their job and also perform it effectively

Term

(p.179)Which of the following tasks is part of the planning duty of management? A.Assigning a details worker to do a specific task B.Looking at sector forecasts to identify future business opportunities and challenges C.Praising a sales representative that has much exceeded she monthly sales goals D.Conducting a task interview v a potential new employee

Definition

B.Looking at market forecasts to identify future business opportunities and also challenges

Term

(p.180)Which of the following tasks is component of the organizing function of management? A.Going over a spreadsheet come analyze some financial data B.Teaching a new employee exactly how to use a item of office tools C.Giving front-line workers additional resources essential to administer faster and better service to client D.Developing a wide general strategy to help the organization fulfill its long-term development objectives

Definition

C.Giving front-line workers added resources essential to administer faster and much better service to customers

Term

(p.180)As a manager, 2 of Sylvia\"s strengths space her ability to communicate goals clearly, and also her capacity to guide, coach, and also motivate workers. Based upon these strengths, __________ is a management duty that Sylvia is most likely to be an excellent at performing. A.Controlling B.Planning C.Leading D.Organizing

Definition

C.Leading

Term

(p.181)Amanda, a regional manager for Flairol Cosmetics, has actually just checked out a report mirroring that sales in her region are trending reduced than anticipated because that the third quarter. Her next task is to identify the reason for the disappointed results and also find a means to get sales as much as their desired level. Amanda\"s efforts are part of the ____________ duty of management. A.controlling B.directing C.organizing D.planning

Definition

A.controlling

Term

(p.181)A __________ is an in its entirety explanation the why an organization exists and also where the is trying come head. A.tactical arrangement B.prime directive C.corporate charter D.vision

Definition

D.vision

Term

(p.181)A vision because that a firm is: A.an explanation of why the firm exists and where it wants to go. B.the very same thing as an objective. C.a detailed arrangement that outlines the major organizational structure of the firm. D.very relevant for the short-term, but less beneficial for the long-term.

Definition

A.an explanation the why the firm exists and where it desires to go.

Term

(p.181)A meaningful mission explain should deal with topics such together the organization\"s: A.form that ownership and methods that financing. B.self-concept and agency philosophy. C.advertising strategy and also distribution plan. D.tactical plans and contingency plans.

Definition

B.self-concept and company philosophy.

Term

(p.181)Employees regularly work with supervisors to construct a(n) __________ that outlines the an essential purposes of your organization. A.organization chart B.value declare C.mission declare D.PERT diagram

Definition

C.mission statement

Term

(p.181)__________ involves setup the organization\"s vision, goals, and objectives. A.Organizing B.Planning C.Controlling D.Directing

Definition

B.Planning

Term

(p.181)___________ room broad, long-term achievements an company wants come achieve. A.Goals B.Objectives C.Directives D.Agendas

Definition

A.Goals

Term

(p.181)__________ room specific, short-term, measurable outcomes an organization wants to accomplish in bespeak to meet its long term goals. A.Directives B.Opportunity targets C.Objectives D.Mission complements

Definition

C.Objectives

Term

(p.182)A __________ analysis is used to help companies advice their interior strengths and also weaknesses, and develop an awareness of outside threats and opportunities. A.WISH B.SWAMP C.ASSET D.SWOT

Definition

D.SWOT

Term

(p.183)__________ planning identify the significant goals of one organization and lays the foundation for obtaining and also using resources to attain those goals. A.Strategic B.Contingency C.Central D.Tactical

Definition

A.Strategic

Term

(p.184)The form of planning that is came to with arising detailed momentary actions about what is to be done, that is to perform it, and how it is to be excellent is recognized as __________ planning. A.strategic B.contingency C.first-line D.tactical

Definition

D.tactical

Term

(p.184)__________ to plan prepares alternate courses of action that may be provided if the major plans room not afford objectives. A.Strategic B.Contingency C.Tactical D.Alternative

Definition

B.Contingency

Term

(p.184)Tactical to plan is came to with: A.determining the best means to cope through an emergency situation. B.developing thorough strategies about what is to be done, that is to do it, and how that is to be done. C.devising temporary courses of activity to be supplied if the primary plans execute not attain the desired results. D.setting long run goals that will certainly govern the general course that the organization for years.

Definition

B.developing in-depth strategies around what is to it is in done, who is to do it, and how that is to be done.

Term

(p.184)Which the the complying with is associated in setup work standards and also schedules necessary to perform the firm\"s tactical objectives? A.Mission declare B.Tactical plan C.Operational to plan D.Contingency planning

Definition

C.Operational planning

Term

(p.184)A(n) __________ would be supplied by a department manager together a device for make daily and weekly assignments: A.operational plan B.vision statement C.mission declare D.tactical plan

Definition

A.operational plan

Term

(p.184)Strategic plan looks at the organization as a whole, when ________ planning concentrates on day-to-day tasks and decisions. A.tactical B.strategic C.mission D.operational

Definition

D.operational

Term

(p.185)_________ plan is a part of contingency planning that is provided to deal with sudden and unexpected changes in the business environment. A.Crisis B.Tactical C.Operational D.SWOT

Definition

A.Crisis

Term

(p.185)__________ is choosing among two or more alternatives. A.Contingency plan B.Decision-making C.Organizational an option D.Utility analysis

Definition

B.Decision-making

Term

(p.186)The very first step in the rational decision-making design is to: A.recruit team members to work on the problem. B.gather data. C.develop different responses. D.define the situation.

Definition

D.define the situation.

Term

(p.186)__________ is a problem solving technique that attempts to come up v as countless solutions as feasible in a quick time without censoring the ideas. A.Brainstorming B.Game theory C.CAD/CAM D.PMI

Definition

A.Brainstorming

Term

(p.186)PMI is a: A.computer program offered to assist managers write mission statements. B.statistical method used in the regulating process. C.problem solving an approach used to evaluate feasible solutions come a problem. D.rule of thumb used to recognize how numerous employees must be controlled by any single manager.

Definition

C.problem solving technique used come evaluate feasible solutions to a problem.

Term

(p.181)In a company in i m sorry a reliable vision has been provided: A.there is no require for tactical planning. B.the economic and competitive atmospheres tend to be much an ext predictable. C.employees are most likely to have a sense of purpose and also a common collection of values. D.goals and also objectives space no longer needed.

Definition

C.employees are likely to have actually a sense of purpose and also a common set of values.

Term

(p.181)A straightforward difference between goals and objectives is that purposes are: A.precise, while objectives are vague. B.set by tactical plans, while missions are collection by strategic plans. C.set by middle management, while goals are collection by first-line managers. D.concerned v broad, permanent accomplishments, if objectives focus on details short-term details.

Definition

D.concerned with broad, irreversible accomplishments, when objectives emphasis on particular short-term details.

Term

(p.183)Which the the following would be a issue addressed in a strategy plan? A.Should the firm do a permanent commitment to expand into brand-new markets? B.Which certain jobs have to be assigned to every employee? C.How much output must be created this main in a offered production facility? D.Which computer software package need to the firm\"s person resources office usage to manage the payroll?

Definition

A.Should the firm make a long-term commitment to broaden into new markets?

Term

(p.185)According to the \"Spotlight on little Business\" box in chapter 7, the Blue Man group knew the if they wanted to expand their product planning and also organization were critical. Therefore, the 3 partners spent considerable time composing a: A.strategic plan B.performance plan C.crisis arrangement D.responsive plan

Definition

A.strategic plan

Term

(p.184)Because economic and also competitive environments frequently change, institutions should: A.set a long-term plan and also stick come it. B.develop contingency plans. C.save time and money by cutting back on planning. D.eliminate any type of long-term strategic plans, yet devise temporary tactical plans and update them once a year.

Definition

B.develop contingency plans.

Term

(p.186)Which of the adhering to techniques would certainly a team of workers be most most likely to usage if they wanted to advice several feasible solutions to a particular problem their agency needs come solve? A.PERT B.Regression evaluation C.PMI D.MBO

Definition

C.PMI

Term

(p.181)Jenna Raiter, the president and also CEO that AutoMotion Auto company Centers, has asked several managers and also employees to help establish a statement to outline the an essential purposes of your company. The an outcome of this effort is likely to it is in a record known as a(n): A.payoff matrix. B.mission statement. C.tactical plan. D.organization chart.

Definition

B.mission statement.

Term

(p.183)Jamal is component of a management team that is assessing whether his company, State Engineering, should offer part important new services the would expand its organization by appealing to a different group of potential clients. Jamal\"s team is connected with: A.contingency planning. B.operational planning. C.strategic planning. D.tactical planning.

Definition

C.strategic planning.

Term

(p.181)Monica to be hired through the Misty mount Corporation to take over as the brand-new chief executive officer. She initial impression is the the company is in disarray, primarily because the employees carry out not have a feeling of objective or a common collection of values. Monica\"s observations imply that she demands to administer a(n) _________ because that Misty Mount: A.vision B.contingency plan C.objective duty D.corporate logo

Definition

A.vision

Term

(p.181)Customers that visit any great As brand-new Appliance Repair facility see a framed declare prominently displayed near the prior door. The plaque describes the company\"s fundamental purposes. In part, it says that \"All good As new Centers run under the id that every customer deserves great quality parts, fast and also dependable service, and also a fair price.\" The words on this plaque reflect the ____________ of good As New. A.strategic arrangement B.mission statement C.corporate agenda D.corporate charter

Definition

B.mission statement

Term

(p.184)Setting contingency plan in an organization is considered very important today largely because: A.managers have historically been poor tactical planners. B.the government can fee firms through unfair organization practices if they do not have actually such plans. C.conditions readjust rapidly in today\"s economic and also competitive environments. D.most employees and also staff don\"t recognize strategic planning, therefore they have tendency to rely an ext on contingency plans.

Definition

C.conditions change rapidly in today\"s economic and also competitive environments.

Term

(p.182)When a firm makes use that the SWOT analysis, one of its missions is to: A.identify the best employees to to fill each position within the organization. B.set particular short-term performance standards for each department. C.evaluate the desirability the issuing share or binding in the present financial climate. D.identify the things it does well as an organization and also the points it demands to improve.

Definition

D.identify the things it does well together an organization and also the points it requirements to improve.

Term

(p.184)Jermaine is a manager v Drevil Industries. Component of his job is to make certain short-term decisions around what his department must do to accomplish Drevil\"s irreversible success. Jermaine is affiliated in: A.strategic planning. B.contingency planning. C.tactical planning. D.complimentary planning.

Definition

C.tactical planning.

Term

(p.185)According come the \"Spotlight on little Business\" box in chapter 7, one of the secrets to the success the the Blue Man team has been: A.keeping the price for their show as low together possible. B.focusing on the small markets wherein the competition for entertainment is less intense. C.the decision to store the organization small and not hazard losing manage through expansion. D.the breakthrough of a strategic plan to control the product\"s growth and also everyday operations.

Definition

D.the development of a strategic setup to control the product\"s growth and everyday operations.

Term

(p.184)Kayla is a supervisor that manages a production line. She security several hrs each main developing details employee occupational assignments and production schedules for the coming week so that the manufacturing department can fulfill its short-term production objectives. This says that a significant component the Kayla\"s task involves: A.strategic planning. B.contingency planning. C.tactical planning. D.operational planning.

Definition

D.operational planning.

Term

(p.184)Flavio, CEO of Fabulous Frozen Custard trust that alternating plans are almost as vital as the primary operational plans due to the fact that external scenarios such together the weather, competitor moves, and also even economic problems make it vital to have a arrangement B. Flavio endorses: A.tactical planning. B.retroactive planning. C.concurrent planning. D.contingency planning.

Definition

D.contingency planning.

Term

(p.186)Carlos had actually been reasoning of setting up a graphic architecture service organization for fairly some time. That knew the he want to occupational at home and also he now had actually several leads for prospective customers. He likewise knew exactly how much money he necessary to make to covering his expenses. He had several methods to method his brand-new business consisting of working by self or acquisition on a partner. Both methods needed an ext thought to determine what each would involve. In regards to the reasonable decision-making model, Carlos is in i m sorry of the complying with steps? A.Defining the case B.Describing and also collect needed details C.Develop alternatives D.Develop agreement among those involved

Definition

C.Develop alternatives

Term

(p.186)__________ is the management function that involves allocating resources, assigning tasks, and establishing procedures for accomplishing the organizational objectives. A.Controlling B.Outsourcing C.Organizing D.Coordinating

Definition

C.Organizing

Term

(p.187)A(n) __________ is offered by an company to display who is accountable for the perfect of details work and who reports to whom. A.balance sheet B.Venn diagram C.stakeholder synopsis D.organization chart

Definition

D.organization chart

Term

(p.187)A(n) ________________ is a visual device which shows relationships among people and also divides the organization\"s work. A.organization graph B.Venn diagram C.corporate tree D.Gantt chart

Definition

A.organization chart

Term

(p.188)The level of administration that is directly responsible because that assigning specific jobs to workers and assessing their day-to-day performance is called: A.primary management. B.middle management. C.supervisory management. D.secondary management.

Definition

C.supervisory management.

Term

Middle managers are responsible for: A.establishing the vision for the organization. B.assigning particular jobs and evaluating the daily performance of workers. C.devising the organization\"s strategy plan. D.developing tactical plans and also controlling.

Definition

D.developing tactical plans and also controlling.

Term

(p.187)General and also divisional managers, tree managers, and deans and department heads at colleges are classified as: A.middle management. B.supervisory management. C.top management. D.nominal management.

Definition

A.middle management.

Term

(p.188)Supervisory managers spend many of their time on: A.conceptual and financial skills. B.technical and also human connections skills. C.strategic planning. D.external initiatives such together meeting with stockholders and also other stakeholders.

Definition

B.technical and human relationships skills.

Term

(p.188)___________ an abilities involve a manager\"s capability to snapshot the company as a whole and the relationship amongst its assorted parts. A.Creative B.Technical C.Conceptual D.Autonomic

Definition

C.Conceptual

Term

(p.188)____________ an abilities include the ability to perform jobs of a specific department or job, such as offering (marketing) or accountancy (accounting). A.Conceptual B.Departmental C.Technical D.Tactical

Definition

C.Technical

Term

(p.188)Leadership, coaching, and also morale building are all part of a manager\"s _________ skills. A.technical B.theoretical C.empirical D.human relations

Definition

D.human relations

Term

(p.188)Although top supervisors most frequently possess these skills, they commonly make much less use the __________ skills than supervisory managers. A.technical B.conceptual C.human relationships D.empirical

Definition

A.technical

Term

(p.187)The downsizing the has emerged in current years has __________ middle supervisors in numerous organizations. A.increased the number of B.eliminated the work of part C.strengthened the manage of D.increased the importance of

Definition

B.eliminated the jobs of some

Term

(p.187)Which that the following management positions is responsible for getting the right information to other managers to allow them come make much better decisions? A.Chief executive officer (CEO) B.Chief jae won officer (CFO) C.Chief plan officer (CPO) D.Chief info officer (CIO)

Definition

D.Chief info officer (CIO)

Term

(p.188)The further up the managerial ladder a human moves, the __________ his or her original job skills become. A.more necessary B.less important C.stronger D.more tactical

Definition

B.less important

Term (p.187)A chief operation officer (COO) would be classified as component of a firm\"s: A.primary management. B.middle management. C.top management. D.first-line management.
Definition C.top management.
Term

(p.189)___________ involves recruiting, hiring, motivating, and also retaining the best people obtainable to achieve the company\"s objectives. A.Directing B.Planning C.Leading D.Staffing

Definition

D.Staffing

Term

(p.188)In to compare the species of skills used by managers at various levels within an organization, i beg your pardon of the complying with is true? A.Top supervisors use greatly technical skills and middle and first-line managers use mostly theoretical skills B.First-line managers use largely technical and human relationships skills, when top supervisors devote many of your time to tasks involving person relations and theoretical skills C.The varieties of skills used by managers do not adjust much indigenous one level of administration to another D.The specific skills used at various levels of monitoring do vary, but conceptual skills are the most vital at all levels

Definition

B.First-line supervisors use largely technical and also human relationships skills, when top managers devote most of your time to tasks involving human relations and theoretical skills

Term

(p.189)Gabriella is responsible for hiring, motivating, and retaining the ideal employees for her organization. Gabriella is in charge of: A.staffing. B.orienting. C.directing. D.facilitating.

Definition

A.staffing.

Term

(p.188)After thirteen years together a laborer because that Hendrix Construction, Jimmy was supported to the position of foreman. The is directly responsible for assigning various work to his job-related crew and examining their performance on a daily basis. Jimmy is currently a member of: A.top management. B.middle management. C.supervisory management. D.forward management.

Definition

C.supervisory management.

Term

(p.188)By perfect the courses required to obtain a college significant in accounting, marketing, or some various other field, a student can go a long method toward getting the _________ skills managers should rise through the ranks of their area of specialization. A.autocratic B.technical C.human relations D.secondary

Definition

B.technical

Term

(p.187)Which of the following persons is most likely to be involved in strategic planning? A.Chief executive officer B.Electrical shop supervisor C.Budget analyst D.Advertising manager

Definition

A.Chief executive, management officer

Term

(p.188)Axel is in a brand-new position, serving as a first-line manager. Axel\"s place will require him to spend a most time: A.developing strategic plans. B.evaluating the day-to-day performance the workers. C.creating a vision because that the company. D.providing details to stakeholders.

Definition

B.evaluating the everyday performance that workers.

Term

(p.187)Anita is employed as plant manager because that Mojo Industries, Incorporated. Though she spends part time performing all administration functions, she is specifically concerned with tactical planning and also controlling. Anita\"s place would be classified as component of Mojo\"s: A.top management. B.lateral management. C.supervisory management. D.middle management.

Definition

D.middle management.

Term

(p.188)After working for eleven years as a production line worker, Hollis newly was do a foreman. In his new position, Hollis will depend on: A.conceptual skills much more than human being relations skills. B.technical an abilities and human relations skills an ext than theoretical skills. C.technical an abilities and theoretical skills, however he won\"t really need any type of human relationships skills. D.accounting and financial skills.

Definition

B.technical skills and human being relations skills much more than conceptual skills.

Term

(p.188)Ricardo functions as a room head at BarnesHospital. His task requires Ricardo come spend most of his time training and also coaching employees to perform their jobs an ext effectively and teaching other managers to be far better leaders. Ricardo\"s task requires him to make complete use that his: A.technical skills. B.conceptual skills. C.orientation skills. D.human relations skills.

Definition

D.human relationships skills.

Term

(p.188)As CEO that Google, Eric Schmidt performs strategic planning for the organization as well as putting framework in location to monitor firm progress. These activities make use of Eric\"s: A.conceptual skills. B.technical skills. C.concurrent skills. D.human connections skills.

Definition

A.conceptual skills.

Term

(p.188)Vinnie wants to come to be a manager in his company, but he has constantly been a little shy and also has a hard time interacting with co-workers. In order because that Vinnie come succeed as a manager, that will have to work on his: A.technical skills. B.human relationships skills. C.control skills. D.integration skills.

Definition

B.human relationships skills.

Term

(p.188)Rob intends to major in audit because that is confident the an capacity to read and also interpret jae won and audit data is the way to get to the height in business. Rob appears to be came to with developing his: A.technical skills. B.verbal skills. C.qualitative skills. D.conceptual skills.

Definition

A.technical skills.

Term

(p.189)_____________ involves creating a vision for others to follow, creating corporate values and also ethics, and transforming the means an organization does company so the it is much more effective and also efficient. A.Organizing B.Production administration C.Tactical to plan D.Leadership

Definition

D.Leadership

Term

(p.189)Leaders: A.embrace change. B.are mainly concerned with tactical concerns as opposed to adjust issues. C.tend to execute the work-related themselves rather than delegate it come others. D.strive to preserve order and stability.

Definition

A.embrace change.

Term

(p.191)The __________ layout of leadership is identified by do managerial decisions there is no consulting others. A.autocratic B.bureaucratic C.free rein D.democratic

Definition

A.autocratic

Term

.(p.191)Managers who listen to their subordinates and enable them to get involved in decision-making space using the ____________ style of leadership. A.autocratic B.free-rein C.participative D.bureaucratic

Definition

C.participative

Term

(p.191)A(n) __________ leader would collection objectives and give employees a an excellent deal of liberty to decide because that themselves how to attain those objectives. A.free-rein B.autocratic C.Type A D.aristocratic

Definition

A.free-rein

Term

(p.189)A an essential to reliable leadership is the ability to: A.maintain order, stability, and also control. B.communicate a vision and rally others around that vision. C.master the technical details the the jobs performed through subordinates. D.maintain an autocratic strategy to taking care of others.

Definition

B.communicate a vision and rally others about that vision.

Term

(p.192)__________ is the term used to explain giving workers the education and also tools they have to assume extr decision-making powers. A.Energizing B.Provisioning C.Upgrading D.Enabling

Definition

D.Enabling

Term

(p.192)_____________ way giving employees the authority and responsibility come respond easily to customer requests. A.Restructuring B.Delineating C.Empowerment D.Intrapreneuring

Definition

C.Empowerment

Term

(p.192)In traditional organizations, ____________ entails giving clearly instructions come workers, informing them what to carry out to fulfill the goals and also objectives the the organization. A.directing B.organizing C.budgeting D.controlling

Definition

A.directing

Term

(p.192)____________ is concerned with detect the ideal information and also making the information accessible and understood by anyone in one organization. A.Mission administration B.Data monitoring C.Knowledge administration D.Auditing

Definition

C.Knowledge management

Term

(p.192)The an initial step in developing a understanding management mechanism is to: A.empower employee to do their own decisions and also accept the consequences. B.obtain the important information device technologies. C.recognize the perfect details is readily obtainable in all organizations. D.determine what knowledge is most essential to the organization.

Definition

D.determine what understanding is most crucial to the organization.

Term

(p.189)One difference in between managers and leaders is that: A.managers are discovered in businesses while leaders run in nonprofit organizations. B.mangers work-related to attain stability while leaders embrace change. C.managers use an autocratic method while leaders adopt a autonomous style. D.all employees deserve to manage, however only optimal managers deserve to lead.

Definition

B.mangers work to attain stability while leaders embrace change.

Term

(p.192)Which of the complying with statements about effective management is the many accurate? A.Effective leaders have the exact same personality traits B.The most efficient leadership layout depends on who is gift led and also in what instance C.The autonomous style of leadership will almost always improve the performance of the company D.One trait of reliable managers is that they consistently maintain the same style of leadership

Definition

B.The most effective leadership format depends on that is gift led and also in what situation

Term

(p.191)Autocratic leadership is likely to be efficient when: A.subordinates are highly trained professionals. B.the organization deals with an emergency situation. C.workers reap expressing their opinions and also having a speak in what is done. D.the manager is uncertain about the best strategy to pursue.

Definition

B.the organization deals with an emergency situation.

Term

(p.192)Which of the following statements about leadership formats is most accurate? A.A manager should choose one style and use it repetitively B.Managers have actually no regulate over the leadership format they use C.Effective managers frequently use a selection of leadership formats D.Managers should always start with an autocratic style, but can progressively switch to a more democratic technique if workers earn their trust

Definition

C.Effective managers frequently use a selection of leadership styles

Term

(p.192)As this firm make better use that empowerment and teams, supervisors will find that they: A.should use the same approaches for directing employees the were used in the past. B.will need to very closely supervise the teams to make certain they remain focused on the goals of the organization. C.will need to provide the groups with in-depth instructions to offer them a clear feeling of direction. D.must become an ext like coaches and counselors than bosses.

Definition

D.must become much more like coaches and counselors than bosses.

Term

Which of the following ideal summarizes the form of leader future establishments are likely to need? In the future, organizations will require leaders who: A.supply both a vision and also a moral and also ethical structure for growth. B.provide the feeling of stability and orderliness the organization needs to withstand the difficulties posed by a transforming environment. C.have a solid track document of focusing on the accomplishment of gaue won objectives. D.are efficient at making use of autocratic techniques.

Definition

A.supply both a vision and a moral and also ethical structure for growth.

Term

(p.191)The CEO that peripheral agency QuickDrive supplies a leadership format that encourages employees to talk about management issues with the CEO and to job-related together to resolve those concerns in a autonomous manner. I m sorry of the complying with statements would the CEO that QuickDrive most likely make? A.The an essential to QuickDrive continuing to be on peak in a high-tech sector is not wasting time checking out what various other firms do, yet to act immediately on mine directives B.In a high-tech business, that is much more important come invest in modern technology than to invest in civilization C.The an essential to maintaining talented employees faithful to QuickDrive is to usage a participative monitoring style and also treat them with respect, value their ideas, give them the sources they need, and also expect good things from them D.Spending a many money come buy out rivals for their technology is most likely to backfire, because QuickDrive is a leader in modern technology development

Definition

C.The an essential to maintaining talented employees loyal to QuickDrive is to usage a participative management style and also treat them through respect, value their ideas, give them the resources they need, and also expect great things native them

Term

(p.191)Well-known retirement basketball coach, Bob Knight, was well-known for his emotionally antics in ~ IndianaUniversity and Texas Tech. If friend talk with Bob, he believes in full dedication native his team and total compliance to his style of coaching. It\"s \"his way or the highway.\" Bob typifies the _____________ format of leader. A.bureaucratic B.free-rein C.remanded D.autocratic

Definition

D.autocratic

Term

(p.191)At Holyfield Chemicals, room heads usually make decisions after meeting v employees and also seeking your ideas and suggestions. Department top at Holyfield chemicals make extensive use the the ___________ style of leadership. A.autocratic B.diplomatic C.democratic (participative) D.open shop

Definition

C.democratic (participative)

Term

(p.191)At Lifeline Pharmaceuticals, extremely regarded research personnel rely on top administration to provide strategic direction. Beyond that, researchers work-related on their own to develop brand-new drugs to fulfill customer demands and firm profit objectives. Middle administration at Lifeline practice _____________. A.free-rein management B.consultative management C.projectory management D.autocratic leadership

Definition

A.free-rein leadership

Term

(p.192)Adam is a first-line manager because that Idle Time Gaming, Inc., a agency whose values and focus is innovation. Having recently transferred in from a classic retail (top/down) company, which of the following transforms will the brand-new company expect Adam to embrace? A.He must proceed to concern detailed indict to offer the groups a feeling of direction B.He will certainly no longer have actually a administration position in the firm, due to the fact that the function of teams is to remove the need for first-line managers C.He will need to act much less like a \"boss\" and more like a coach, advisor, counselor, and also team player D.He will isolate himself from his subordinates

Definition

C.He will have to act much less like a \"boss\" and more like a coach, advisor, counselor, and team player

Term

(p.193)The an initial step in controlling is composed of: A.issuing orders and explaining routines. B.setting clear performance standards. C.establishing a clean chain that command. D.assigning employees to perform particular tasks.

Definition

B.setting clear power standards.

Term

(p.193)In the control procedure the an initial step is to: A.communicate results and deviations come employees. B.compare outcomes to plans and standards. C.set clear and appropriate standards. D.monitor and record performance.

Definition

C.set clear and appropriate standards.

Term

(p.194)In order for criter to be advantageous in the controlling process, they should have details characteristics. Among these attributes is that they have to be: A.nonspecific. B.redundant. C.included the mission statement. D.attainable.

Definition

D.attainable.

Term

(p.194)Which that the following should form the structure of a firm\"s regulate system? A.Accounting and finance B.Marketing and also production C.Human resources and also finance D.Computing and also production

Definition

A.Accounting and also finance

Term

(p.194)__________ room units in ~ an organization that get services from other units within the organization. A.End-users B.Internal customers C.Third-party distribution centers D.Profit centers

Definition

B.Internal customers

Term

(p.194)__________ include dealers, that buy products to offer to others, and ultimate customers who buy commodities for your own an individual use. A.End individuals B.External client C.Internal customers D.Distribution centers

Definition

B.External customers

Term

(p.193)Ho Han has actually just spent two hours going over top quality reports to identify whether his room is meeting quality standards he collection for the current month. Ho\"s initiatives are part of the ___________ function of management. A.planning B.organizing C.directing D.controlling

Definition

D.controlling

Term

(p.194)Pam is a sales manager because that Paradise beauty Products. She has actually told she sales civilization that she expects every of castle to rise their customer contacts by at least 5 percent in the following month. Pam has set a(n): A.procedural policy. B.functional objective. C.policy guide. D.performance standard.

Definition

D.performance standard.

Term

(p.194)Which that the adhering to is a clear power standard? A.Bring about a far-reaching improvement in the morale of all workers. B.Decrease the variety of products rejected because of manufacturing defects through 10% end the following 6 months. C.Completely get rid of all client complaints. D.Make secretaries an ext efficient.

Definition

B.Decrease the variety of products rejected due to manufacturing defects by 10% end the next 6 months.

Term

(p.193)Two year ago, Travis started his own restaurant it is provided company, serving the higher Chicago area. Till recently, he has never involved himself with developing a formal regulate system. Now, with a recession looming, that is enduring cost conscious restaurant owners. The has made decision that a formal regulate system is needed. The first step Travis have to take is: A.draw up a formal organization chart. B.talk to his banker to set financial goals. C.devise a set of clear power standards. D.design one accident report form so that he deserve to keep exact records the all accidents that occur.

Definition

C.devise a set of clear performance standards.

Term

(p.193)As a center manager for she firm, Tori simply finished compare the results of a promotional project with the result expectations. The following step in the control process is: A.monitor and also record actual performance. B.set up contingency plans. C.communicate results and also deviations through management and employees involved. D.establish discipline committees to decide on dismissals.

Definition

C.communicate results and deviations through management and also employees involved.

Term

(p.194)Harper is a sales rep because that an eyeglass company. The firm is always on the modern of trendy designs. In she job, she typically relies on the marketing department to administer her v information and materials. As soon as using client satisfaction to judge the success of their company, Harper\"s supervisors should: A.ignore Harper\"s satisfaction, since she is an employee fairly than a customer. B.take Harper\"s satisfaction right into account, since customers can be internal and also external. C.consider Harper\"s satisfaction, however place less emphasis it than on the satisfaction of a stockholder, because she is an outside customer. D.only consider Harper\"s satisfaction if she has operated in the same project for at the very least 2 years.

Definition

B.take Harper\"s satisfaction right into account, since customers have the right to be internal and external.

Term (p.194)When establishing criteria to measure the success of a customer-oriented business, supervisors should: A.limit their fist to financial measures such as profit and return on investment due to the fact that these space the just objective and also quantifiable actions available. B.focus many of their attention on actions of employee satisfaction, because without an excellent employees the firm will not be competitive. C.focus mostly on jae won measures, but pay part attention come non-financial concerns. D.recognize that, while financial procedures are important and also should it is in considered, the function of the for sure is to accomplish both internal and also external customers.
Definition D.

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recognize that, if financial actions are important and also should be considered, the objective of the for sure is to meet both internal and also external customers.